Dentalmarketing.com Review: Riverwest Dental’s Call-Handling Makeover, From Missed Rings to Full Schedules

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“Thanks to DentalMarketing.com we now coach calls with confidence and reach patients we once missed—day or night—so our chairs stay full and our team feels in control.” — Jessica M., Office Manager

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Dentists, every ring is revenue. If the call drops—or lands in voicemail—the patient books elsewhere. Riverwest Dental felt that sting: open chair time, after-hours calls slipping away, and a dated website that hid their true personality. They turned to DentalMarketing.com for help. Our goal was simple: capture every lead, raise staff confidence, and fill the schedule without extra stress.

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Three Fixes, One Big Impact

1. Phone-Power Coaching

We recorded real calls, then built 4-line scripts—greet warmly, ask the need, confirm insurance, secure the visit. Weekly micro-lessons kept skills sharp.
Value delivered: booking rate jumped from 54 % to 93 %, while average call length dropped 32 %.

2. AI After-Hours Assistant

A friendly AI voice now answers evenings and weekends, gathers details, and logs every lead. The front desk starts each morning with a “call-back” list—no leads lost.
Value delivered: 0 missed calls in the first 30 days and a 27 % lift in new-patient inquiries.

3. Monthly Strategy Huddles

Every 30 days we meet, review numbers, and add two quick fixes—no jargon, no fluff. When Riverwest hits a snag, we solve it that week.
Value delivered: steady 10 % month-over-month growth in booked production and happier staff who see clear progress.

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Results You Can Measure

• 100 % lead capture after hours
  
  
• Open chair time filled by week 4
  
  
• Team stress lower, smiles higher
  
  
• Website refresh underway—ready for laser-focused Google Ads that drive even more patients
  
  

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How to Replicate Riverwest’s Wins

1. Record three days of calls. Hear where callers hesitate.
   
   
2. Write a quick script. Greeting → need → appointment—one note card.
   
   
3. Pick an after-hours solution. Live service or AI—just don’t let calls die.
   
   
4. Host a 30-minute huddle each month. Scan data, tweak scripts, repeat.
   
   

Follow these steps and you’ll capture more patients without inflating your budget.

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Why Partner with DentalMarketing.com?

• Tools built only for dentists—zero cookie-cutter fluff
  
  
• Clear action steps, not endless reports
  
  
• Proven results—Riverwest is one of dozens of practices seeing double-digit growth in a single quarter
  
  

Explore more wins on our case studies page at DentalMarketing.com.

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